Shipping & returns

Shipping & Returns

Do you offer free delivery?

Yes, we offer FREE standard delivery if you spend over £29.90

If you spend under £29.90, we need to add a £4.99 delivery charge 

When will my order be sent?

Our warehouse is open on normal working days Monday to Friday.

We endeavour to despatch same working day to most parts of mainland UK as standard – you just need to order before 2pm on working day 1

• If you order before 2pm on working day 1, your order will normally be despatched same day
• If you order after 2pm on working day 1, your order will be despatched on working day 2

Our warehouse is closed during weekends and on national holidays so if you place an order during these times, it will be despatched on the first working day after this. 

What if I miss the 2pm same-day despatch deadline?

We will still pick and pack your order as quickly as possible, but it would be despatched on the next working day

Can you deliver at weekends or to harder to reach destinations?

We can arrange to deliver on Saturdays to most parts of mainland UK and we can arrange delivery to any UK destinations that are more difficult to reach or offshore, but extra charges would apply.   

Please call us on 01865 689094 or email us [email protected] if you would like to request a non-standard delivery destination or time.

How will I get my delivery?

We use Parcel Force Tracked 24 and Royal Mail Tracked 48 for all our parcel deliveries as we think they are the best!  Our warehouse team will pick and pack your parcel and then Parcel Force or Royal Mail will deliver it to you.

• Orders below 7kg are sent with Royal Mail Tracked 48
• Orders above 7kg are sent with ParcelForce 24

We would highly recommend downloading the Royal Mail app so you can track your delivery more accurately and also register a "safe place" if required.  Please see: https://www.royalmail.com/downloadapp

When will you deliver?

This is why we like these couriers!  When our warehouse team pass the parcel (sorry!) to them, their system will update you by SMS text message and email to notify you that they have your parcel.  This may take place overnight.

The carrier will then inform you by SMS and email of a delivery slot estimation on the morning of delivery so you don't have to wait in all day.  You can even watch the progress of your delivery on a real-time map.  Clever!

I want to return my product.  What should I do?

We hope your pets will be delighted with their food, but if you want to return anything you have purchased from us, for whatever reason, just contact us and we’ll be more than happy to discuss return and give you a refund or exchange.

Please get in touch with us within 14 days of delivery by emailing [email protected] or calling us on 01865 689094.

We are open Monday to Friday from 9am – 5pm.